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The standard shipping is free for most countries
You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (7 to 15 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
The Retro Series offers both display-free shell accessories and fully functional portable monitors, allowing users to choose between aesthetic customization or true display performance.
The three accessory models are complete housing kits or stands designed specifically for Switch and iPad devices:
Monitor Case – Gen 1 — made for Switch Gen 1
Monitor Case – Gen 2 — made for Switch Gen 2
11" Display Stand (No Screen) — made for 11" iPad
These models:
Do not include a display
Have no HDMI / no video input
Serve purely as retro-inspired housings or display stands
Provide lightweight and durable structure for mounting your device
For users needing a real screen, the series includes two 2K portable monitors:
9.7" Retro Monitor (4:3 / 16:9 adjustable)
Features 2K resolution, HDMI + VGA inputs, and switchable aspect ratios.
8.9" Retro Monitor (16:9)
Compact 2K display with HDMI input and Type-C power.
Both monitors feature:
True 2K image clarity
Retro-inspired bezel design
| Parameter | Monitor Case – Gen 1 | Monitor Case – Gen 2 | 11" Display Stand (No Screen) | 9.7" Retro Monitor (4:3) | 8.9" Retro Monitor (16:9) |
|---|---|---|---|---|---|
| Resolution | No display | No display | No display | 2048 × 1536 (2K) | 2560 × 1600 (2K) |
| Dimensions | 23×23×23 cm | 25×25×25 cm | 27×27×27 cm | 25×25×25 cm | 24×24×24 cm |
| Refresh Rate | – | – | – | 60Hz | 50Hz |
| Aspect Ratio | – | – | – | 4:3 / 16:9 adjustable | 16:9 |
| Signal Input | – | – | – | HDMI, VGA, Audio | HDMI |
| Power Input | – | – | – | DC 2.5×2.1 | Type-C |
| Accessories | – | – | – | 1m HDMI cable + DC power cable | 1m HDMI cable + Type-C charging set |
| Compatible With | Switch (Gen 1) | Switch (Gen 2) | 11" iPad | – | – |
No. They are purely structural shells or stands.
A:** They are specifically designed to fit their matching devices (Switch Gen1/Gen2 or 11" iPad).
Only 9.7" Retro Monitor and 8.9" Retro Monitor include built-in screens.
We make every effort to match product colors as shown in the images. However, due to differences in display screens, filament batches, and environmental factors (e.g., temperature and humidity during printing), slight color variations may occur. If you are sensitive to any form of color deviation, we kindly advise you not to place an order.
◆Defective Products: If you receive a defective product, please contact our customer support team at support@bdesktop.com within 7 days of purchase to arrange for a return, exchange, or refund. Bdesktop Design Shop will cover all costs associated with a defective product. Our policy lasts 7 days. If 7 days have gone by since you receiving the product, we are sorry to can’t offer you a refund or exchange.
◆General Returns: Bdesktop Design Shop accepts returns for most products within 7 days of the purchase date. To be eligible for a return, the product must be in its original condition, unused, and in the original packaging. The customer should to pay return shipping for the item(s).
2. Refund Process ◆Refund Method: Refunds will be issued to the original payment method used during the purchase.
◆Processing Time: Please allow up to 7 business days for the refund to be processed after we receive the returned product. The time it takes for the refund to reflect on your account may vary depending on your payment provider.
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