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Returns Policy

◆Defective Products: If you receive a defective product, please contact our customer support team at support@iretrolab.com within 7 days of purchase to arrange for a return, exchange, or refund. iretrolab Design Shop will cover all costs associated with a defective product. Our policy lasts 7 days. If 7 days have gone by since you receiving the product, we are sorry to can’t offer you a refund or exchange.

◆General Returns: iretrolab Shop accepts returns for most products within 7 days of the purchase date. To be eligible for a return, the product must be in its original condition, unused, and in the original packaging. The customer should to pay return shipping for the item(s).

2. Refund Process ◆Refund Method: Refunds will be issued to the original payment method used during the purchase.

◆Processing Time: Please allow up to 7 business days for the refund to be processed after we receive the returned product. The time it takes for the refund to reflect on your account may vary depending on your payment provider.